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399 lines
9.5 KiB
399 lines
9.5 KiB
<template>
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<van-popup
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v-model:show="show"
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position="bottom"
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round
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closeable
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:close-on-click-overlay="false"
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safe-area-inset-bottom
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class="human-appraise-popup"
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>
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<div class="appraise-container">
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<div class="sub-title">当前人工服务已结束</div>
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<div class="appraise-title">{{ title }}</div>
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<div v-if="loading" class="loading-container">
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<van-loading type="spinner" size="24px" color="#025CEA">加载中...</van-loading>
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</div>
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<div v-else class="rating-list" :class="{ 'two-ratings': ratings.length === 2 }">
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<div
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v-for="item in ratings"
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:key="item.value"
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class="rating-item"
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:class="{ active: selectedRating === item.value }"
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@click="selectRating(item.value)"
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>
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<div
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class="rating-icon"
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:style="{
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backgroundImage:
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'url(' + (selectedRating === item.value ? item.activeImg : item.inactiveImg) + ')',
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}"
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></div>
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<div v-if="ratings.length !== 2" class="rating-label">{{ item.label }}</div>
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</div>
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</div>
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<div v-if="showDetails" class="details-section">
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<div class="tags-list">
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<div
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v-for="tag in subTags"
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:key="tag"
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class="tag-item"
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:class="{ active: selectedTags.includes(tag) }"
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@click="toggleTag(tag)"
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>
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{{ tag }}
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</div>
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</div>
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<textarea
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class="appraise-textarea"
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placeholder="您的督促会帮助我们做的更好"
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v-model="commentText"
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maxlength="100"
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></textarea>
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</div>
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<div v-if="showSubmit" class="submit-btn-wrap">
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<button class="submit-btn" @click="submitAppraise">提交</button>
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</div>
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</div>
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</van-popup>
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</template>
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<script setup>
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import { ref, computed, watch, inject } from 'vue'
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import { showToast, showLoadingToast, closeToast, Popup, Loading } from 'vant'
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import { Post } from '@/utils/https'
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const RATING_IMAGES = {
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1: {
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active: require('@/assets/images/Satisfaction/angry2.png'),
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inactive: require('@/assets/images/Satisfaction/angry2-g.png'),
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},
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2: {
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active: require('@/assets/images/Satisfaction/angry.png'),
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inactive: require('@/assets/images/Satisfaction/angry-g.png'),
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},
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3: {
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active: require('@/assets/images/Satisfaction/ordinary.png'),
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inactive: require('@/assets/images/Satisfaction/ordinary-g.png'),
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},
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4: {
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active: require('@/assets/images/Satisfaction/good.png'),
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inactive: require('@/assets/images/Satisfaction/good-g.png'),
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},
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5: {
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active: require('@/assets/images/Satisfaction/good2.png'),
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inactive: require('@/assets/images/Satisfaction/good2-g.png'),
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},
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6: {
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active: require('@/assets/images/Satisfaction/unresolved.png'),
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inactive: require('@/assets/images/Satisfaction/unresolved-g.png'),
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},
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7: {
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active: require('@/assets/images/Satisfaction/resolve.png'),
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inactive: require('@/assets/images/Satisfaction/resolve-g.png'),
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},
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}
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const store = inject('appStore', null)
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const userId = inject('userId', ref(''))
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const sessionId = inject('sessionId', ref(''))
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const title = ref('您对本次坐席人工服务满意吗？')
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const ratings = ref([])
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const subTags = ref(['问题未解决', '服务态度不佳', '等待时间过长'])
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const selectedRating = ref(null)
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const selectedTags = ref([])
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const commentText = ref('')
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const isSubmitted = ref(false)
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const loading = ref(false)
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const show = computed({
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get: () => store?.state?.showHumanAppraise || false,
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set: (val) => store?.commit?.('set_showHumanAppraise', val),
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})
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const showDetails = computed(() => selectedRating.value === 1 || selectedRating.value === 2)
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const showSubmit = computed(() => selectedRating.value !== null)
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watch(show, (val) => {
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if (val) {
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resetData()
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queryConfig()
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isSubmitted.value = false
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} else {
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if (!isSubmitted.value) submitCloseAppraise()
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}
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})
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function selectRating(value) {
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selectedRating.value = value
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if (value !== 1 && value !== 2) {
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selectedTags.value = []
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commentText.value = ''
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}
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}
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function toggleTag(tag) {
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const index = selectedTags.value.indexOf(tag)
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if (index > -1) selectedTags.value.splice(index, 1)
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else selectedTags.value.push(tag)
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}
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function resetData() {
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selectedRating.value = null
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selectedTags.value = []
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commentText.value = ''
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}
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function queryConfig() {
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loading.value = true
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Post('config/queryManyiduConfig', { userInfoId: userId.value })
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.then((res) => {
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if (res.code !== 0) {
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showToast(res.msg || '获取配置失败')
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return
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}
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if (res.data) {
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let data = res.data
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if (typeof data === 'string') {
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try {
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data = JSON.parse(data)
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} catch (e) {
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console.error('解析配置失败', e)
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return
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}
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}
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if (data) {
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if (data.title) title.value = data.title
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if (data.options && data.options.length > 0) {
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ratings.value = data.options.map((item) => {
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const val = Number(item.code)
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return {
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label: item.name,
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value: val,
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activeImg: RATING_IMAGES[val]?.active || '',
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inactiveImg: RATING_IMAGES[val]?.inactive || '',
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}
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})
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}
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}
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}
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})
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.catch((err) => console.error('获取满意度配置失败', err))
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.finally(() => {
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loading.value = false
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})
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}
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function submitCloseAppraise() {
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const param = {
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hxSessionId: store?.state?.hxSessionId,
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sessionId: sessionId.value,
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code: '',
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name: '',
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resonDescList: selectedTags.value,
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advice: commentText.value,
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userInfoId: userId.value,
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}
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Post('manyidu/saveManyidu', param)
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.then((res) => {
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if (res.code && res.code != 0) console.warn('被动关闭提交评价失败:', res.msg)
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})
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.catch((err) => console.error('被动关闭提交评价失败:', err))
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}
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function submitAppraise() {
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const ratingItem = ratings.value.find((r) => r.value === selectedRating.value)
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const param = {
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hxSessionId: store?.state?.hxSessionId,
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sessionId: sessionId.value,
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code: selectedRating.value ? String(selectedRating.value) : '',
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name: ratingItem ? ratingItem.label : '',
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resonDescList: selectedTags.value,
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advice: commentText.value,
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userInfoId: userId.value,
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}
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showLoadingToast({ message: '提交中...', duration: 0, loadingType: 'spinner', forbidClick: true })
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Post('manyidu/saveManyidu', param)
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.then((res) => {
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closeToast()
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if (res.code && res.code != 0) {
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showToast(res.msg || '提交失败')
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return
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}
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isSubmitted.value = true
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showToast('您已完成本次满意度调查，谢谢您的参与！')
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show.value = false
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})
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.catch((err) => {
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closeToast()
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console.error('提交评价失败', err)
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showToast('提交评价失败，请稍后重试')
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})
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}
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</script>
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<style scoped>
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.human-appraise-popup {
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border-top-left-radius: 16px;
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border-top-right-radius: 16px;
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}
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.appraise-container {
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padding: 16px 16px 16px 16px;
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font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial,
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sans-serif;
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background: linear-gradient(0deg, #ffffff 73%, #e4edff 99%);
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}
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.sub-title {
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font-size: 14px;
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font-weight: normal;
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color: #7e849f;
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text-align: center;
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margin-bottom: 16px;
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}
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.appraise-title {
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font-size: 16px;
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font-weight: 600;
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line-height: 22px;
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color: #17204d;
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text-align: center;
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margin-bottom: 28px;
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}
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.loading-container {
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display: flex;
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justify-content: center;
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align-items: center;
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min-height: 80px;
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margin-bottom: 20px;
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}
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.rating-list {
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display: flex;
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justify-content: space-between;
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margin-bottom: 20px;
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}
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.rating-list.two-ratings {
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justify-content: center;
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gap: 16px;
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}
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.two-ratings .rating-item {
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flex: none;
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}
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.two-ratings .rating-icon {
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width: 86px;
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height: 30px;
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margin-bottom: 0;
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border-radius: 0;
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transition: none;
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}
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.rating-item {
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display: flex;
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flex-direction: column;
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align-items: center;
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flex: 1;
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}
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.rating-icon {
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width: 38.98px;
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height: 36.63px;
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border-radius: 6px;
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margin-bottom: 8px;
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transition: all 0.25s ease;
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background-size: contain;
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background-repeat: no-repeat;
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}
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.rating-label {
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font-size: 12px;
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color: #7e849f;
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text-align: center;
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}
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.rating-item.active .rating-icon {
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transform: scale(1.08);
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}
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.rating-item.active .rating-label {
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color: #2c3562;
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font-weight: bold;
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}
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.details-section {
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margin-top: 16px;
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animation: fadeIn 0.3s ease;
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}
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.tags-list {
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display: flex;
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flex-wrap: nowrap;
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gap: 8px;
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margin-bottom: 16px;
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}
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.tag-item {
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flex: 1;
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padding: 4px 4px;
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border: 0.5px solid #b5bace;
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border-radius: 4px;
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background: #fff;
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font-size: 13px;
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text-align: center;
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color: #7e849f;
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white-space: nowrap;
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transition: all 0.2s ease;
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cursor: pointer;
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}
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.tag-item.active {
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border-color: #025cea;
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background: #f0f6ff;
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color: #025cea;
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}
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.appraise-textarea {
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width: 100%;
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height: 80px;
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background: #f7f8fa;
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border-radius: 8px;
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border: none;
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padding: 12px;
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font-size: 14px;
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color: #333;
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box-sizing: border-box;
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resize: none;
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}
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.appraise-textarea::placeholder {
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color: #d0d2db;
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}
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.submit-btn-wrap {
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margin-top: 20px;
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}
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.submit-btn {
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width: 100%;
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height: 48px;
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background: linear-gradient(90deg, #025cea 0%, #0595f6 100%);
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border-radius: 32px;
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color: #fff;
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font-size: 16px;
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font-weight: 600;
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border: none;
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cursor: pointer;
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}
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</style> |