diff --git a/src/assets/style/chat.css b/src/assets/style/chat.css
index 3a47b6b..6b945ff 100644
--- a/src/assets/style/chat.css
+++ b/src/assets/style/chat.css
@@ -180,6 +180,7 @@ img.avatarUrl-img[lazy="loading"] {
 }
 .noPadding{
   padding: 0 !important;
+  border-radius: 8rem !important;
 }
 .content-left-main.text-folding-box {
   padding: 11rem 14rem 0 14rem !important;
diff --git a/src/components/chat-content.vue b/src/components/chat-content.vue
index 55c428e..eeda5f9 100644
--- a/src/components/chat-content.vue
+++ b/src/components/chat-content.vue
@@ -1,15 +1,30 @@
 <template>
   <div class="chat-content-box historicRecords" v-if="historylist && historylist.length > 0">
     <div
-      :class="[elder ? 'elder-wrapper' : '', (integratedUser && manualService == 2 && item.sessionId === sessionId) ? 'disable-sys-menu' : '']"
-      class="chat-content-box-item opacity" style="position: relative;" v-for="(item, index) in historylist"
-      :key="index" :id="item.VIEW_ID"
+      :class="[
+        elder ? 'elder-wrapper' : '',
+        integratedUser && manualService == 2 && item.sessionId === sessionId
+          ? 'disable-sys-menu'
+          : '',
+      ]"
+      class="chat-content-box-item opacity"
+      style="position: relative"
+      v-for="(item, index) in historylist"
+      :key="index"
+      :id="item.VIEW_ID"
       v-show="(item.msgText && item.msgText != 'null') || item.cmd === 'ServiceSessionOpenedEvent'"
-      @touchstart="touchStartBubble(item, index, $event)" @touchmove="touchMoveBubble" @touchend="touchEndBubble"
-      @contextmenu="onContextMenu(item, $event)" @click="closeQuoteMenu">
+      @touchstart="touchStartBubble(item, index, $event)"
+      @touchmove="touchMoveBubble"
+      @touchend="touchEndBubble"
+      @contextmenu="onContextMenu(item, $event)"
+      @click="closeQuoteMenu"
+    >
       <!-- 引用功能菜单悬浮窗 -->
-      <div v-if="quoteMenuTimestamp && quoteMenuTimestamp === item.timestamp" class="quote-menu-box"
-        :style="quoteMenuPositions[item.timestamp] || {}">
+      <div
+        v-if="quoteMenuTimestamp && quoteMenuTimestamp === item.timestamp"
+        class="quote-menu-box"
+        :style="quoteMenuPositions[item.timestamp] || {}"
+      >
         <template v-if="item.reqAndResType == '1' || item.msgType == '01'">
           <div class="quote-menu-btn" @click.stop="onCopyMessage(item)">复制</div>
           <div class="quote-menu-divider"></div>
@@ -17,15 +32,11 @@
         <div class="quote-menu-btn" @click.stop="onQuoteMessage(item)">引用</div>
         <div class="quote-arrow"></div>
       </div>
-      <div class="time-show" v-if="
-        item.fromFlag &&
-        item.fromFlag != 'other' &&
-        item.msgText &&
-        item.timestamp
-      ">
-        <span class="session-tips">{{
-          FormatDate(item.timestamp, "yyyy年MM月dd日 hh:mm")
-        }}</span>
+      <div
+        class="time-show"
+        v-if="item.fromFlag && item.fromFlag != 'other' && item.msgText && item.timestamp"
+      >
+        <span class="session-tips">{{ FormatDate(item.timestamp, 'yyyy年MM月dd日 hh:mm') }}</span>
       </div>
       <!-- <div class="chat-content-other" v-if="item.fromFlag == 'other'">
             <span class="session-tips" v-html="item.msgText"></span>
@@ -37,40 +48,66 @@
       </div>
 
       <!-- 右边消息类型 -->
-      <div class="chat-content-list" v-if="item.msgText && item.fromFlag == '1' && item.reqAndResType == '1'">
+      <div
+        class="chat-content-list"
+        v-if="item.msgText && item.fromFlag == '1' && item.reqAndResType == '1'"
+      >
         <!-- 文本消息 -->
         <div class="chat-content-txt">
           <div class="send-message-loading" v-if="sendLoading && item.timestamp == timestamp">
             <van-loading type="spinner" size="18px" />
           </div>
           <div class="chat-txt-content" v-if="item.msgText">
-            <p class="messageBox"
-              v-if="item.msgText.includes('xss') || item.msgText.includes('i0.a') || item.msgText.includes('0x.a') || item.msgText.includes('k.ki') || item.msgText.includes('xss.pt')"
-              v-text="$xss(replaceBrEmoticon(item.msgText, item))"></p>
+            <p
+              class="messageBox"
+              v-if="
+                item.msgText.includes('xss') ||
+                item.msgText.includes('i0.a') ||
+                item.msgText.includes('0x.a') ||
+                item.msgText.includes('k.ki') ||
+                item.msgText.includes('xss.pt')
+              "
+              v-text="$xss(replaceBrEmoticon(item.msgText, item))"
+            ></p>
             <p v-else class="messageBox" v-html="$xss(replaceBrEmoticon(item.msgText))"></p>
           </div>
         </div>
       </div>
 
       <!-- 右边消息类型 -->
-      <div class="chat-content-list" v-if="item.msgText && item.fromFlag == '1' && item.reqAndResType == '10'">
+      <div
+        class="chat-content-list"
+        v-if="item.msgText && item.fromFlag == '1' && item.reqAndResType == '10'"
+      >
         <!-- 文本消息 -->
         <div class="chat-content-txt">
           <div class="send-message-loading" v-if="sendLoading && item.timestamp == timestamp">
             <van-loading type="spinner" size="18px" />
           </div>
           <div class="chat-txt-content" v-if="item.msgText">
-            <p class="messageBox"
-              v-if="item.msgText.includes('xss') || item.msgText.includes('i0.a') || item.msgText.includes('0x.a') || item.msgText.includes('k.ki') || item.msgText.includes('xss.pt')"
-              v-text="$xss(replaceBrEmoticon(item.msgText, item))"></p>
+            <p
+              class="messageBox"
+              v-if="
+                item.msgText.includes('xss') ||
+                item.msgText.includes('i0.a') ||
+                item.msgText.includes('0x.a') ||
+                item.msgText.includes('k.ki') ||
+                item.msgText.includes('xss.pt')
+              "
+              v-text="$xss(replaceBrEmoticon(item.msgText, item))"
+            ></p>
             <p v-else class="messageBox" v-html="$xss(replaceBrEmoticon(item.msgText))"></p>
           </div>
         </div>
       </div>
 
       <!-- 右边消息类型 -->
-      <div class="chat-content-list"
-        v-if="item.msgText && item.fromFlag == '1' && item.reqAndResType == '5' && !item.bpErrorContent">
+      <div
+        class="chat-content-list"
+        v-if="
+          item.msgText && item.fromFlag == '1' && item.reqAndResType == '5' && !item.bpErrorContent
+        "
+      >
         <!-- 语音消息 -->
         <div class="chat-content-txt">
           <div class="send-message-loading" v-if="item.sendLoading">
@@ -89,12 +126,19 @@
       </div>
 
       <!-- 图片消息 -->
-      <div class="chat-content-list" v-if="item.msgText && item.fromFlag == '1' && item.reqAndResType == '2'">
+      <div
+        class="chat-content-list"
+        v-if="item.msgText && item.fromFlag == '1' && item.reqAndResType == '2'"
+      >
         <div class="chat-content-image">
           <div class="send-message-loading" v-if="sendLoading && item.timestamp == timestamp">
             <van-loading type="spinner" size="18px" />
           </div>
-          <div class="chat-content-image-box" @click="ImagePreviewBox(item.msgText)" :data-timestamp="item.timestamp">
+          <div
+            class="chat-content-image-box"
+            @click="ImagePreviewBox(item.msgText)"
+            :data-timestamp="item.timestamp"
+          >
             <DynamicImage :image-key="item.msgText" />
           </div>
         </div>
@@ -104,11 +148,20 @@
 
       <!--- 左边消息 -->
       <!-- 链接人工客服 -->
-      <div class="chat-content-list"
-        v-if="item.fromFlag && item.fromFlag == '2' && (item.msgText || item.cmd === 'ServiceSessionOpenedEvent')"
-        :class="{ 'showMoreCard': item.cmd == 'ServiceSessionOpenedEvent' }">
+      <div
+        class="chat-content-list"
+        v-if="
+          item.fromFlag &&
+          item.fromFlag == '2' &&
+          (item.msgText || item.cmd === 'ServiceSessionOpenedEvent')
+        "
+        :class="{ showMoreCard: item.cmd == 'ServiceSessionOpenedEvent' }"
+      >
         <!--- 人工入口 -->
-        <div class="chat-room-cont" v-if="item.cmd && (item.cmd == 'SXRGFW' || item.cmd == 'PTRGFW')">
+        <div
+          class="chat-room-cont"
+          v-if="item.cmd && (item.cmd == 'SXRGFW' || item.cmd == 'PTRGFW')"
+        >
           <!--人工客服 -->
           <div class="chat-content-left">
             <div class="content-left-icon">
@@ -123,11 +176,17 @@
                   <DynamicImage :image-key="headerAvatar.artificialUrl" />
                   <div class="tips-body">
                     <div class="service-icon-tips">是否连线，获得人工帮助？</div>
-                    <div class="service-icon-tips">洋洋是文字客服，无法语音哦~如需语音服务可拨打我司统一客服热线95500，我们都将竭诚为您服务。</div>
+                    <div class="service-icon-tips">
+                      洋洋是文字客服，无法语音哦~如需语音服务可拨打我司统一客服热线95500，我们都将竭诚为您服务。
+                    </div>
                   </div>
                 </div>
                 <div class="service-link-box before-top">
-                  <button class="service-link-btn" disabled="disabled" @click.stop="manualAnswer($event)">
+                  <button
+                    class="service-link-btn"
+                    disabled="disabled"
+                    @click.stop="manualAnswer($event)"
+                  >
                     点击此处，连线人工客服
                   </button>
                 </div>
@@ -137,7 +196,10 @@
         </div>
 
         <!--会话创建成功 白班 排队3分钟之内-->
-        <div class="chat-room-cont" v-else-if="item.cmd && item.cmd == 'ServiceSessionCreatedEvent'">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && item.cmd == 'ServiceSessionCreatedEvent'"
+        >
           <!--人工客服 -->
           <div class="chat-content-left">
             <div class="content-left-icon">
@@ -155,9 +217,10 @@
         </div>
 
         <!-- 排队3分钟  坐席忙-->
-        <div class="chat-room-cont" v-else-if="
-          item.cmd && item.cmd == 'ServiceSessionWillScheduleTimeoutEvent'
-        ">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && item.cmd == 'ServiceSessionWillScheduleTimeoutEvent'"
+        >
           <!--人工客服 -->
           <div class="chat-content-left">
             <div class="content-left-icon">
@@ -170,8 +233,15 @@
               <div class="content-left-main scheduleTimeout-box">
                 <div class="leave-message-cont" v-html="item.msgText"></div>
                 <!-- 2021/12 关爱版开启留言按钮, 隐藏95950000 95980000 95985000渠道留言按钮 -->
-                <div class="leave-message-btn" v-if="!(($nohxmessage || []).includes(source)) && userInfo.blacklistFlag != '1'">
-                  <button class="answer-items" disabled="disabled" @click.stop="leaveMessageBtn($event)">
+                <div
+                  class="leave-message-btn"
+                  v-if="!($nohxmessage || []).includes(source) && userInfo.blacklistFlag != '1'"
+                >
+                  <button
+                    class="answer-items"
+                    disabled="disabled"
+                    @click.stop="leaveMessageBtn($event)"
+                  >
                     点击此处，给我们留言
                   </button>
                   <!-- <button class="answer-items" disabled="disabled" @click.stop="exitMessage($event)">点击此处，退出人工</button> -->
@@ -182,7 +252,10 @@
         </div>
 
         <!--会话创建成功 夜班-->
-        <div class="chat-room-cont" v-else-if="item.cmd && item.cmd == 'ServiceSessionCreatedEventNight'">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && item.cmd == 'ServiceSessionCreatedEventNight'"
+        >
           <!--人工客服 -->
           <div class="chat-content-left">
             <div class="content-left-icon">
@@ -195,8 +268,15 @@
               <div class="content-left-main">
                 <div class="leave-message-cont" v-html="item.msgText"></div>
                 <!-- 2021/12 关爱版开启留言按钮, 隐藏95950000 95980000 95985000渠道留言按钮 -->
-                <div class="leave-message-btn" v-if="!(($nohxmessage || []).includes(source)) && userInfo.blacklistFlag != '1'">
-                  <button class="answer-items" disabled="disabled" @click.stop="leaveMessageBtn($event)">
+                <div
+                  class="leave-message-btn"
+                  v-if="!($nohxmessage || []).includes(source) && userInfo.blacklistFlag != '1'"
+                >
+                  <button
+                    class="answer-items"
+                    disabled="disabled"
+                    @click.stop="leaveMessageBtn($event)"
+                  >
                     点击此处，给我们留言
                   </button>
                 </div>
@@ -206,7 +286,10 @@
         </div>
 
         <!--银保在线浦发平台-->
-        <div class="chat-room-cont" v-else-if="item.cmd && item.cmd == 'ServiceSessionCreatedEventNoMessage'">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && item.cmd == 'ServiceSessionCreatedEventNoMessage'"
+        >
           <div class="chat-content-left">
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.artificialUrl" />
@@ -223,9 +306,10 @@
         </div>
 
         <!-- 银保在线浦发平台 -->
-        <div class="chat-room-cont" v-else-if="
-          item.cmd && item.cmd == 'ServiceSessionWillScheduleTimeoutNoMessage'
-        ">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && item.cmd == 'ServiceSessionWillScheduleTimeoutNoMessage'"
+        >
           <!--人工客服 -->
           <div class="chat-content-left">
             <div class="content-left-icon">
@@ -253,7 +337,7 @@
             <div class="card-content-box">
               <div class="card-title">您好，人工客服为您服务</div>
               <div class="card-sub">
-                {{ item.agentNickName || "太平洋寿险客服" }}
+                {{ item.agentNickName || '太平洋寿险客服' }}
               </div>
             </div>
           </div>
@@ -320,8 +404,11 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main computing-text-box" style="padding: 0">
-                <intelligent-computing :itemList="item" :propsType="'yearOld'"
-                  :btnFloat="false"></intelligent-computing>
+                <intelligent-computing
+                  :itemList="item"
+                  :propsType="'yearOld'"
+                  :btnFloat="false"
+                ></intelligent-computing>
               </div>
             </div>
           </div>
@@ -337,8 +424,11 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main computing-text-box" style="padding: 0">
-                <intelligent-computing :itemList="item" :propsType="'observation'"
-                  :btnFloat="false"></intelligent-computing>
+                <intelligent-computing
+                  :itemList="item"
+                  :propsType="'observation'"
+                  :btnFloat="false"
+                ></intelligent-computing>
               </div>
             </div>
           </div>
@@ -354,8 +444,11 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main computing-text-box" style="padding: 0">
-                <intelligent-computing :itemList="item" :propsType="'gracePeriod'"
-                  :btnFloat="false"></intelligent-computing>
+                <intelligent-computing
+                  :itemList="item"
+                  :propsType="'gracePeriod'"
+                  :btnFloat="false"
+                ></intelligent-computing>
               </div>
             </div>
           </div>
@@ -371,15 +464,21 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main computing-text-box" style="padding: 0">
-                <intelligent-computing :itemList="item" :propsType="'takeEffect'"
-                  :btnFloat="false"></intelligent-computing>
+                <intelligent-computing
+                  :itemList="item"
+                  :propsType="'takeEffect'"
+                  :btnFloat="false"
+                ></intelligent-computing>
               </div>
             </div>
           </div>
         </div>
 
         <!-- 营业网点 -->
-        <div class="chat-room-cont" v-else-if="item.cmd && (item.cmd == 'YYWDBD' || item.cmd == 'YYWDDA')">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && (item.cmd == 'YYWDBD' || item.cmd == 'YYWDDA')"
+        >
           <div class="chat-content-left">
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
@@ -396,7 +495,10 @@
         </div>
 
         <!-- 营业网点 -->
-        <div class="chat-room-cont" v-else-if="item.cmd && (item.cmd == 'GMMDBDCX' || item.cmd == '$gmmdbdcx-da')">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && (item.cmd == 'GMMDBDCX' || item.cmd == '$gmmdbdcx-da')"
+        >
           <div class="chat-content-left">
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
@@ -413,16 +515,19 @@
         </div>
 
         <!-- 转账失效 -->
-        <div class="chat-room-cont" v-else-if="
-          item.cmd &&
-          (item.cmd == 'yhzzsx' ||
-            item.cmd == 'fhzzsx' ||
-            item.cmd == 'scjzzsx' ||
-            item.cmd == 'wnzhzzsx' ||
-            item.cmd == 'tbzzsx' ||
-            item.cmd == 'dkzzsx' ||
-            item.cmd == 'lpzzsx')
-        ">
+        <div
+          class="chat-room-cont"
+          v-else-if="
+            item.cmd &&
+            (item.cmd == 'yhzzsx' ||
+              item.cmd == 'fhzzsx' ||
+              item.cmd == 'scjzzsx' ||
+              item.cmd == 'wnzhzzsx' ||
+              item.cmd == 'tbzzsx' ||
+              item.cmd == 'dkzzsx' ||
+              item.cmd == 'lpzzsx')
+          "
+        >
           <div class="chat-content-left">
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
@@ -439,10 +544,12 @@
         </div>
 
         <!-- 续期缴费转账时效表单 -->
-        <div class="chat-room-cont" v-else-if="
-          item.cmd &&
-          (item.cmd == 'XQJFZZSXBD' || item.cmd == '$xqjfzzsx-da') // $xqjfzzsx-da这是展示的答案
-        ">
+        <div
+          class="chat-room-cont"
+          v-else-if="
+            item.cmd && (item.cmd == 'XQJFZZSXBD' || item.cmd == '$xqjfzzsx-da') // $xqjfzzsx-da这是展示的答案
+          "
+        >
           <div class="chat-content-left">
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
@@ -459,7 +566,10 @@
         </div>
 
         <!-- 个人   团体投保 -->
-        <div class="chat-room-cont" v-else-if="item.cmd && (item.cmd == 'grtbbd' || item.cmd == 'tttbbd')">
+        <div
+          class="chat-room-cont"
+          v-else-if="item.cmd && (item.cmd == 'grtbbd' || item.cmd == 'tttbbd')"
+        >
           <div class="chat-content-left">
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
@@ -492,7 +602,11 @@
                   <div class="service-icon-tips" v-text="item.msgText"></div>
                 </div>
                 <div class="service-link-box before-top">
-                  <button class="service-link-btn" disabled="disabled" @click.stop="manualAnswer($event)">
+                  <button
+                    class="service-link-btn"
+                    disabled="disabled"
+                    @click.stop="manualAnswer($event)"
+                  >
                     点击此处，连线人工客服
                   </button>
                 </div>
@@ -520,9 +634,16 @@
                             </div>
                             -->
 
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replaceALabel(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                ></text-folding>
               </div>
             </div>
           </div>
@@ -543,8 +664,14 @@
           </div>
 
           <!-- 加评价 -->
-          <div class="chat-content-left"
-            v-if="((item.reqAndResType == '01' || item.reqAndResType == '1') && (item.msgType == '01' || item.msgType == '1')) && item.cmd !== 'CPZX'">
+          <div
+            class="chat-content-left"
+            v-if="
+              (item.reqAndResType == '01' || item.reqAndResType == '1') &&
+              (item.msgType == '01' || item.msgType == '1') &&
+              item.cmd !== 'CPZX'
+            "
+          >
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
               <div class="chat-name" v-if="item.seatNum && item.seatNum != '调度员'">
@@ -552,25 +679,45 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main text-folding-box" :class="{
-                'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
-              }">
+              <div
+                class="content-left-main text-folding-box"
+                :class="{
+                  'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
+                }"
+              >
                 <!--
                             <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" :itemlist="item" :disabled="true"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">0101如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="manualAnswer($event)">进入人工服务</button>。</div> -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replaceALabel(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                ></text-folding>
                 <!--问题反馈 -->
-                <div class="help-button-box flex flex-align-center before-top"
-                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
-                    :data-ref="`u_${item.timestamp}`">
+                <div
+                  class="help-button-box flex flex-align-center before-top"
+                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'"
+                >
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(2, item, $event)"
+                    :data-ref="`u_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
-                    :data-ref="`r_${item.timestamp}`">
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(1, item, $event)"
+                    :data-ref="`r_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
@@ -601,26 +748,46 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main img-text-type text-folding-box" :class="{
-                'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
-              }">
+              <div
+                class="content-left-main img-text-type text-folding-box"
+                :class="{
+                  'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
+                }"
+              >
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replacementRag(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                ></text-folding>
                 <!--问题反馈 -->
-                <div class="help-button-box flex flex-align-center before-top"
-                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
-                    :data-ref="`u_${item.timestamp}`">
+                <div
+                  class="help-button-box flex flex-align-center before-top"
+                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'"
+                >
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(2, item, $event)"
+                    :data-ref="`u_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
-                    :data-ref="`r_${item.timestamp}`">
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(1, item, $event)"
+                    :data-ref="`r_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
@@ -645,9 +812,16 @@
                             </div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replacementRag(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                ></text-folding>
               </div>
             </div>
           </div>
@@ -661,8 +835,10 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main img-text-type text-folding-box"
-                :style="newBiaoQingBackground(item.msgText)">
+              <div
+                class="content-left-main img-text-type text-folding-box"
+                :style="newBiaoQingBackground(item.msgText)"
+              >
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRagEmoticon(item.msgText)"></div>
                             <div class="content-question-answer" v-if="item.intents && item.intents.length > 0" >
@@ -670,9 +846,16 @@
                             </div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
-                  :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="item.msgText"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                ></text-folding>
               </div>
             </div>
           </div>
@@ -691,9 +874,16 @@
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replacementRag(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                ></text-folding>
               </div>
             </div>
           </div>
@@ -701,8 +891,14 @@
           <!-- 展开收起类型 --->
 
           <!-- 多轮 文本--->
-          <div class="chat-content-left"
-            v-if="item.reqAndResType == '05' && item.msgType == '01' && !(item.cmd || '').includes('CPLB')">
+          <div
+            class="chat-content-left"
+            v-if="
+              item.reqAndResType == '05' &&
+              item.msgType == '01' &&
+              !(item.cmd || '').includes('CPLB')
+            "
+          >
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
               <div class="chat-name" v-if="item.seatNum && item.seatNum != '调度员'">
@@ -710,8 +906,10 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main img-text-type text-folding-box"
-                :style="newBiaoQingBackground(item.msgText)">
+              <div
+                class="content-left-main img-text-type text-folding-box"
+                :style="newBiaoQingBackground(item.msgText)"
+              >
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRagEmoticon(item.msgText)"></div>
                             <div class="content-question-answer" v-if="item.intents && item.intents.length > 0" >
@@ -719,16 +917,26 @@
                             </div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
-                  :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="true"
-                  :reqAndResType="item.reqAndResType"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="item.msgText"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                  :reqAndResType="item.reqAndResType"
+                ></text-folding>
               </div>
             </div>
           </div>
 
           <!-- 文本的展开收起 -->
-          <div class="chat-content-left"
-            v-if="(item.reqAndResType == '06' && item.msgType == '01') && item.cmd !== 'CPZX'">
+          <div
+            class="chat-content-left"
+            v-if="item.reqAndResType == '06' && item.msgType == '01' && item.cmd !== 'CPZX'"
+          >
             <div class="content-left-icon">
               <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
               <div class="chat-name" v-if="item.seatNum && item.seatNum != '调度员'">
@@ -736,26 +944,47 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main text-folding-box" :class="{
-                'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
-              }">
+              <div
+                class="content-left-main text-folding-box"
+                :class="{
+                  'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
+                }"
+              >
                 <!--
                             <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replaceALabel(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                  heightMax="autoHeight"
+                ></text-folding>
                 <!--问题反馈 -->
-                <div class="help-button-box flex flex-align-center before-top"
-                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
-                    :data-ref="`u_${item.timestamp}`">
+                <div
+                  class="help-button-box flex flex-align-center before-top"
+                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'"
+                >
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(2, item, $event)"
+                    :data-ref="`u_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
-                    :data-ref="`r_${item.timestamp}`">
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(1, item, $event)"
+                    :data-ref="`r_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
@@ -773,26 +1002,47 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main text-folding-box" :class="{
-                'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
-              }">
+              <div
+                class="content-left-main text-folding-box"
+                :class="{
+                  'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
+                }"
+              >
                 <!--
                             <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replaceALabel(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                  heightMax="autoHeight"
+                ></text-folding>
                 <!--问题反馈 -->
-                <div class="help-button-box flex flex-align-center before-top"
-                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
-                    :data-ref="`u_${item.timestamp}`">
+                <div
+                  class="help-button-box flex flex-align-center before-top"
+                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'"
+                >
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(2, item, $event)"
+                    :data-ref="`u_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
-                    :data-ref="`r_${item.timestamp}`">
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(1, item, $event)"
+                    :data-ref="`r_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
@@ -810,17 +1060,24 @@
             <div class="chat-items">
               <div class="content-left-main">
                 <!-- 产品卡片组件 -->
-                <product-card-list 
-                v-if="item.specialData" :products="item.specialData" />
+                <product-card-list v-if="item.specialData" :products="item.specialData" />
                 <!--问题反馈 -->
-                <div class="help-button-box flex flex-align-center before-top"
-                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ' && item.specialData">
-                  <button class="help-button-item" @click.stop="appraise(2, item, $event)"
-                    :data-ref="`u_${item.timestamp}`">
+                <div
+                  class="help-button-box flex flex-align-center before-top"
+                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ' && item.specialData"
+                >
+                  <button
+                    class="help-button-item"
+                    @click.stop="appraise(2, item, $event)"
+                    :data-ref="`u_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" @click.stop="appraise(1, item, $event)"
-                    :data-ref="`r_${item.timestamp}`">
+                  <button
+                    class="help-button-item"
+                    @click.stop="appraise(1, item, $event)"
+                    :data-ref="`r_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
@@ -828,31 +1085,20 @@
             </div>
           </div>
           <!-- 产品模板-->
-          <div
-            class="chat-content-left"
-            v-if="item.cmd === 'CPZX'"
-          >
+          <div class="chat-content-left" v-if="item.cmd === 'CPZX'">
             <div class="content-left-icon">
-              <DynamicImage
-                class="avatarUrl-img"
-                :image-key="headerAvatar.robotUrl"
-              />
-              <div
-                class="chat-name"
-                v-if="item.seatNum && item.seatNum != '调度员'"
-              >
+              <DynamicImage class="avatarUrl-img" :image-key="headerAvatar.robotUrl" />
+              <div class="chat-name" v-if="item.seatNum && item.seatNum != '调度员'">
                 {{ item.seatNum }}
               </div>
             </div>
             <div class="chat-items">
-              <div
-                class="content-left-main noPadding"
-              >
+              <div class="content-left-main noPadding">
                 <Product
-                v-if="item.specialData"
-                :responseData="item.specialData"
-                :intents="item.intents"
-                :itemlist="item"
+                  :responseData="item.specialData"
+                  :intents="item.intents"
+                  v-if="item.specialData"
+                  :itemlist="item"
                 />
                 <div
                   class="help-button-box flex flex-align-center before-top"
@@ -864,7 +1110,7 @@
                     @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`"
                   >
-                    <em class="help-button-icon"></em>有帮助
+                    <em class="help-button-icon"></em>没有帮助
                   </button>
                   <button
                     class="help-button-item"
@@ -872,7 +1118,7 @@
                     @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`"
                   >
-                    <em class="help-button-icon"></em>没有帮助
+                    <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
               </div>
@@ -894,9 +1140,17 @@
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replacementRag(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                  heightMax="autoHeight"
+                ></text-folding>
               </div>
             </div>
           </div>
@@ -910,25 +1164,47 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main img-text-type" :style="newBiaoQingBackground(item.msgText)">
-                <div class="chat-left-txt emoticon-img" :class="{
-                  'red-txt':
-                    item.msgText.indexOf('请问您还在线吗？洋洋在等您哦') !=
-                    -1,
-                }" v-html="replacementRagEmoticon(item.msgText)"></div>
+              <div
+                class="content-left-main img-text-type"
+                :style="newBiaoQingBackground(item.msgText)"
+              >
+                <div
+                  class="chat-left-txt emoticon-img"
+                  :class="{
+                    'red-txt': item.msgText.indexOf('请问您还在线吗？洋洋在等您哦') != -1,
+                  }"
+                  v-html="replacementRagEmoticon(item.msgText)"
+                ></div>
               </div>
             </div>
             <div class="volumeBody" v-if="elder">
-              <img src="@/assets/images/play.png" class="volumeIcon" alt="" @click="clickPlayIcon(item)"
-                v-show="audioItemId != item.qaId">
-              <img src="@/assets/images/stop.png" class="volumeIcon" alt="" @click="clickPlayIcon(item)"
-                v-show="audioItemId == item.qaId">
+              <img
+                src="@/assets/images/play.png"
+                class="volumeIcon"
+                alt=""
+                @click="clickPlayIcon(item)"
+                v-show="audioItemId != item.qaId"
+              />
+              <img
+                src="@/assets/images/stop.png"
+                class="volumeIcon"
+                alt=""
+                @click="clickPlayIcon(item)"
+                v-show="audioItemId == item.qaId"
+              />
             </div>
           </div>
 
           <!-- 人工推送金额卡片 --->
-          <div class="chat-content-left"
-            v-if="(item.reqAndResType == '22' || (item.msgText && (item.msgText.includes('[cardpush]') || item.msgText.includes('[card_push]')))) && item.msgType == '01'">
+          <div
+            class="chat-content-left"
+            v-if="
+              (item.reqAndResType == '22' ||
+                (item.msgText &&
+                  (item.msgText.includes('[cardpush]') || item.msgText.includes('[card_push]')))) &&
+              item.msgType == '01'
+            "
+          >
             <div class="content-left-icon">
               <DynamicImage :image-key="headerAvatar.artificialUrl" class="avatarUrl-img" />
               <div class="chat-name" v-if="item.seatNum && item.seatNum != '调度员'">
@@ -943,8 +1219,13 @@
           </div>
 
           <!-- 人工推送模块跳转 --->
-          <div class="chat-content-left"
-            v-if="(item.reqAndResType == '21' || (item.msgText && item.msgText.includes('[scene]'))) && item.msgType == '01'">
+          <div
+            class="chat-content-left"
+            v-if="
+              (item.reqAndResType == '21' || (item.msgText && item.msgText.includes('[scene]'))) &&
+              item.msgType == '01'
+            "
+          >
             <div class="content-left-icon">
               <DynamicImage :image-key="headerAvatar.artificialUrl" class="avatarUrl-img" />
               <div class="chat-name" v-if="item.seatNum && item.seatNum != '调度员'">
@@ -953,11 +1234,17 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main img-text-type">
-                <div class="chat-left-txt emoticon-img"
-                  v-html="replacementRagEmoticon(item.sceneData && item.sceneData.msg ? item.sceneData.msg : (item.msgText || ''))">
-                </div>
-                <a class="humanJumpBtn" href="javaScript:void(0)" @click="humanMessageJump(item)">{{ (item.sceneData &&
-                  item.sceneData.btnName) ? item.sceneData.btnName : '点击查看' }}</a>
+                <div
+                  class="chat-left-txt emoticon-img"
+                  v-html="
+                    replacementRagEmoticon(
+                      item.sceneData && item.sceneData.msg ? item.sceneData.msg : item.msgText || ''
+                    )
+                  "
+                ></div>
+                <a class="humanJumpBtn" href="javaScript:void(0)" @click="humanMessageJump(item)">{{
+                  item.sceneData && item.sceneData.btnName ? item.sceneData.btnName : '点击查看'
+                }}</a>
               </div>
             </div>
           </div>
@@ -972,16 +1259,28 @@
             </div>
             <div class="chat-items">
               <!-- APP渠道展示文字+按钮 -->
-              <div v-if="item.source == '95290000' || item.source == '95530000'"
-                class="content-left-main img-text-type">
-                <div class="chat-left-txt emoticon-img" v-html="replacementRagEmoticon(item.transferDto.msg)"></div>
-                <a class="humanJumpBtn" href="javaScript:void(0)" @click="sxToCxJump(item.transferDto)">{{
-                  item.transferDto.btnName }}</a>
+              <div
+                v-if="item.source == '95290000' || item.source == '95530000'"
+                class="content-left-main img-text-type"
+              >
+                <div
+                  class="chat-left-txt emoticon-img"
+                  v-html="replacementRagEmoticon(item.transferDto.msg)"
+                ></div>
+                <a
+                  class="humanJumpBtn"
+                  href="javaScript:void(0)"
+                  @click="sxToCxJump(item.transferDto)"
+                  >{{ item.transferDto.btnName }}</a
+                >
               </div>
               <!-- 小程序渠道展示文字+二维码 -->
               <div v-if="isSource958(item)" class="content-left-main img-text-type">
                 <DynamicImage :image-key="item.transferDto.img" />
-                <div class="chat-left-txt emoticon-img" v-html="replacementRagEmoticon(item.transferDto.msg)"></div>
+                <div
+                  class="chat-left-txt emoticon-img"
+                  v-html="replacementRagEmoticon(item.transferDto.msg)"
+                ></div>
               </div>
             </div>
           </div>
@@ -995,9 +1294,15 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main img-text-type image-box-style" :style="newBiaoQingBackground(item.msgText)">
-                <div class="chat-content-image-box" @click="ImagePreviewBox(item.imgUrl)"
-                  :data-timestamp="item.timestamp">
+              <div
+                class="content-left-main img-text-type image-box-style"
+                :style="newBiaoQingBackground(item.msgText)"
+              >
+                <div
+                  class="chat-content-image-box"
+                  @click="ImagePreviewBox(item.imgUrl)"
+                  :data-timestamp="item.timestamp"
+                >
                   <!-- <DynamicImage
                     :image-key="item.imgUrl"
                   /> -->
@@ -1025,9 +1330,16 @@
                 <!--
                             <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" :disabled="true"></text-content>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replaceALabel(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                ></text-folding>
               </div>
             </div>
           </div>
@@ -1041,27 +1353,47 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main text-folding-box" :class="{
-                'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
-              }">
+              <div
+                class="content-left-main text-folding-box"
+                :class="{
+                  'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
+                }"
+              >
                 <!--
                             <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :itemlist="item" :isWX="isWX"
-                  :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="true"
-                  heightMax="autoHeight"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replaceALabel(item.msgText)"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                  heightMax="autoHeight"
+                ></text-folding>
                 <hot-question :isQA="true"></hot-question>
                 <!--问题反馈 -->
-                <div class="help-button-box flex flex-align-center before-top"
-                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
-                    :data-ref="`u_${item.timestamp}`">
+                <div
+                  class="help-button-box flex flex-align-center before-top"
+                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'"
+                >
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(2, item, $event)"
+                    :data-ref="`u_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
-                    :data-ref="`r_${item.timestamp}`">
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(1, item, $event)"
+                    :data-ref="`r_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
@@ -1079,26 +1411,47 @@
               </div>
             </div>
             <div class="chat-items">
-              <div class="content-left-main text-folding-box" :class="{
-                'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
-              }">
+              <div
+                class="content-left-main text-folding-box"
+                :class="{
+                  'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
+                }"
+              >
                 <!--
                             <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
-                  :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                <text-folding
+                  v-if="item.msgText"
+                  :introduce="replaceALabel(item.msgText)"
+                  :intents="item.intents"
+                  :itemlist="item"
+                  :isWX="isWX"
+                  :tokenExist="tokenExist"
+                  :lostChatInfoNum="lostChatInfoNum"
+                  :disabled="true"
+                  heightMax="autoHeight"
+                ></text-folding>
                 <!--问题反馈 -->
-                <div class="help-button-box flex flex-align-center before-top"
-                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
-                    :data-ref="`u_${item.timestamp}`">
+                <div
+                  class="help-button-box flex flex-align-center before-top"
+                  v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'"
+                >
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(2, item, $event)"
+                    :data-ref="`u_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
-                    :data-ref="`r_${item.timestamp}`">
+                  <button
+                    class="help-button-item"
+                    disabled="disabled"
+                    @click.stop="appraise(1, item, $event)"
+                    :data-ref="`r_${item.timestamp}`"
+                  >
                     <em class="help-button-icon"></em>有帮助
                   </button>
                 </div>
@@ -1117,11 +1470,18 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main">
-                <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
+                <div
+                  class="chat-left-txt connectionArtificial"
+                  v-html="replacementRag(item.msgText)"
+                ></div>
                 <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">
-                  如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled"
-                    @click.stop="connectionArtificial($event)">
-                    进入人工服务</button>。
+                  如需更多帮助，请点击<button
+                    class="answer-help-btn"
+                    disabled="disabled"
+                    @click.stop="connectionArtificial($event)"
+                  >
+                    进入人工服务</button
+                  >。
                 </div>
               </div>
             </div>
@@ -1129,29 +1489,55 @@
         </div>
       </div>
       <!-- 这里是统一追加的尾部引用横幅 -->
-      <div v-if="(item.quoteData && item.quoteData.quoteMsg) || item.quoteMsg"
-        :class="['quote-display-wrapper', item.fromFlag == '1' ? 'is-right' : 'is-left']">
+      <div
+        v-if="(item.quoteData && item.quoteData.quoteMsg) || item.quoteMsg"
+        :class="['quote-display-wrapper', item.fromFlag == '1' ? 'is-right' : 'is-left']"
+      >
         <div class="quote-display-inner">
           <span
-            v-if="item.quoteData && item.quoteData.quoteType == '2' && item.quoteData.quoteMsg && item.quoteData.quoteMsg !== '[图片]'"
-            class="quote-image-preview" @click.stop="ImagePreviewBox(item.quoteData.quoteMsg)">
+            v-if="
+              item.quoteData &&
+              item.quoteData.quoteType == '2' &&
+              item.quoteData.quoteMsg &&
+              item.quoteData.quoteMsg !== '[图片]'
+            "
+            class="quote-image-preview"
+            @click.stop="ImagePreviewBox(item.quoteData.quoteMsg)"
+          >
             引用内容:
-            <DynamicImage :image-key="item.quoteData.quoteMsg" alt="引用图片"
-              style="width: 60px; height: 60px; vertical-align: middle; margin-left: 5px; border-radius: 4px; overflow: hidden;"
-              image-style="width: 100%; height: 100%; object-fit: cover;" />
+            <DynamicImage
+              :image-key="item.quoteData.quoteMsg"
+              alt="引用图片"
+              style="
+                width: 60px;
+                height: 60px;
+                vertical-align: middle;
+                margin-left: 5px;
+                border-radius: 4px;
+                overflow: hidden;
+              "
+              image-style="width: 100%; height: 100%; object-fit: cover;"
+            />
           </span>
           <span v-else-if="item.quoteData && item.quoteData.quoteType == '3'">
             引用内容: [语音]
           </span>
           <span v-else>
-            引用内容: <span
-              v-html="replacementRagEmoticon((item.quoteData && item.quoteData.quoteMsg) ? item.quoteData.quoteMsg : item.quoteMsg)"></span>
+            引用内容:
+            <span
+              v-html="
+                replacementRagEmoticon(
+                  item.quoteData && item.quoteData.quoteMsg
+                    ? item.quoteData.quoteMsg
+                    : item.quoteMsg
+                )
+              "
+            ></span>
           </span>
         </div>
       </div>
     </div>
-    <div style="display:hidden" ref="audioBody">
-    </div>
+    <div style="display: hidden" ref="audioBody"></div>
   </div>
 </template>
 
@@ -2206,7 +2592,7 @@ export default {
   box-sizing: border-box;
   margin: 14px 5px;
   position: relative;
-  background: #579AFF;
+  background: #579aff;
   box-shadow: 1px 2px 5px 0 rgba(10, 75, 173, 0.42), inset 0 -4px 15px 0 rgba(164, 203, 255, 0.25);
   border-radius: 8px;
   -webkit-tap-highlight-color: rgba(0, 0, 0, 0);
@@ -2296,8 +2682,8 @@ export default {
   line-height: normal;
 }
 
-:deep(.quote-display-inner img[alt="small-image"]),
-:deep(.quote-display-inner img[alt="big-image"]) {
+:deep(.quote-display-inner img[alt='small-image']),
+:deep(.quote-display-inner img[alt='big-image']) {
   display: inline-block !important;
   vertical-align: middle !important;
   width: 20px !important;
@@ -2364,19 +2750,19 @@ export default {
 .service-opened-card .card-title {
   font-size: 15px;
   font-weight: 600;
-  color: #17204D;
+  color: #17204d;
   margin-top: 0;
   line-height: 26px;
 }
 
 .service-opened-card .card-sub {
   font-size: 14px;
-  color: #7E849F;
+  color: #7e849f;
   margin-top: 4px;
   line-height: 1.3;
 }
 </style>
 
 <style>
-@import "@/assets/style/chat.css";
+@import '@/assets/style/chat.css';
 </style>
diff --git a/src/components/product/index.vue b/src/components/product/index.vue
index 3a73bc2..32000b8 100644
--- a/src/components/product/index.vue
+++ b/src/components/product/index.vue
@@ -305,7 +305,7 @@ function showGraph(item) {
 
   .bg_white {
     background: #fff;
-    border-radius: 16px;
+    border-radius: 8rem;
     overflow: hidden;
   }
 
diff --git a/src/store/app.js b/src/store/app.js
index b3e439a..8266ae7 100644
--- a/src/store/app.js
+++ b/src/store/app.js
@@ -553,12 +553,20 @@ export const useAppStore = defineStore('app', () => {
   function pushImageMessage({ localId, imageUrl, fileName = '' } = {}) {
     if (!localId || !imageUrl) return null
 
+    const messageTimestamp = Date.now()
     const message = {
       localId,
       type: 'user',
       system: 'IMAGE',
       isSendSuccess: true,
       uploadStatus: 'uploading',
+      // liics 协议字段：chat-content 的 v-show 与用户图片分支依赖 msgText/fromFlag/reqAndResType
+      fromFlag: '1',
+      reqAndResType: '2', // 1文本 2图片
+      msgType: '02',
+      msgText: imageUrl, // 本地预览（data URL），与 liics 上传时的 base64 预览一致
+      timestamp: messageTimestamp,
+      VIEW_ID: 'msg' + messageTimestamp,
       imageUrl,
       imageKey: '',
       fileName,
@@ -579,6 +587,10 @@ export const useAppStore = defineStore('app', () => {
     }
 
     chatArr.value.push(message)
+    // 与 addSendMessageList 保持一致：记录当前发送的消息并展示上传 loading
+    timestamp.value = messageTimestamp
+    sendLoading.value = true
+    isChatLoading.value = true
     return message
   }
 
@@ -590,6 +602,13 @@ export const useAppStore = defineStore('app', () => {
     if (payload.uploadStatus === 'failed') message.isSendSuccess = false
     if (payload.uploadStatus === 'success') message.isSendSuccess = true
 
+    // 上传结束（成功/失败）关闭气泡上的上传 loading
+    if (payload.uploadStatus === 'success' || payload.uploadStatus === 'failed') {
+      message.sendLoading = false
+      sendLoading.value = false
+      if (payload.uploadStatus === 'failed') isChatLoading.value = false
+    }
+
     const options = message.message?.[0]?.options
     if (options && payload.imageUrl) options.imageUrl = payload.imageUrl
     if (options && payload.imageKey) options.imageKey = payload.imageKey