From 5674d1a1868368431270ec5c70b5c21638903fa0 Mon Sep 17 00:00:00 2001
From: jiangjunjie <jiangjunjie@sinosoft.com.cn>
Date: Mon, 28 Sep 2026 14:25:17 +0800
Subject: [PATCH 1/2] =?UTF-8?q?=E8=B0=83=E6=95=B4=E5=8E=86=E5=8F=B2?=
 =?UTF-8?q?=E8=AE=B0=E5=BD=95=E8=B7=9F=E5=BD=93=E5=89=8D=E5=AF=B9=E8=AF=9D?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 src/components/chat-content.vue | 72 ++++++++++++++++-----------------
 src/components/text-content.vue | 19 ++++++++-
 src/components/text-folding.vue |  3 +-
 3 files changed, 55 insertions(+), 39 deletions(-)

diff --git a/src/components/chat-content.vue b/src/components/chat-content.vue
index 0a364a0..fe4f5ba 100644
--- a/src/components/chat-content.vue
+++ b/src/components/chat-content.vue
@@ -295,7 +295,7 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main">
-                <edit-address :itemList="item" :disabled="true"></edit-address>
+                <edit-address :itemList="item" :disabled="isHistory"></edit-address>
               </div>
             </div>
           </div>
@@ -396,7 +396,7 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main computing-text-box" style="padding: 14rem">
-                <network-address :itemList="item" :disabled="true"></network-address>
+                <network-address :itemList="item" :disabled="isHistory"></network-address>
               </div>
             </div>
           </div>
@@ -459,7 +459,7 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main computing-text-box" style="padding: 14rem">
-                <xqjfzzsx-accounts :itemList="item" :disabled="true"></xqjfzzsx-accounts>
+                <xqjfzzsx-accounts :itemList="item" :disabled="isHistory"></xqjfzzsx-accounts>
               </div>
             </div>
           </div>
@@ -476,7 +476,7 @@
             </div>
             <div class="chat-items">
               <div class="content-left-main computing-text-box" style="padding: 14rem">
-                <insurance-reservation :itemList="item" :disabled="true"></insurance-reservation>
+                <insurance-reservation :itemList="item" :disabled="isHistory"></insurance-reservation>
               </div>
             </div>
           </div>
@@ -527,9 +527,9 @@
                             </div>
                             -->
 
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                  :disabled="isHistory"></text-folding>
               </div>
             </div>
           </div>
@@ -566,12 +566,12 @@
                 'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
               }">
                 <!--
-                            <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" :itemlist="item" :disabled="true"></text-content>
+                            <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" :itemlist="item" :disabled="isHistory"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">0101如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="manualAnswer($event)">进入人工服务</button>。</div> -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                  :disabled="isHistory"></text-folding>
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
@@ -619,9 +619,9 @@
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                  :disabled="isHistory"></text-folding>
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
@@ -655,9 +655,9 @@
                             </div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                  :disabled="isHistory"></text-folding>
               </div>
             </div>
           </div>
@@ -680,9 +680,9 @@
                             </div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
                   :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                  :disabled="isHistory"></text-folding>
               </div>
             </div>
           </div>
@@ -701,9 +701,9 @@
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                  :disabled="isHistory"></text-folding>
               </div>
             </div>
           </div>
@@ -732,8 +732,8 @@
                             </div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
-                  :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="true"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
+                  :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="isHistory"
                   :reqAndResType="item.reqAndResType"></text-folding>
               </div>
             </div>
@@ -753,13 +753,13 @@
                 'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
               }">
                 <!--
-                            <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
+                            <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                  :disabled="isHistory" heightMax="autoHeight"></text-folding>
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
@@ -790,13 +790,13 @@
                 'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
               }">
                 <!--
-                            <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
+                            <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                  :disabled="isHistory" heightMax="autoHeight"></text-folding>
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
@@ -881,9 +881,9 @@
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                  :disabled="isHistory" heightMax="autoHeight"></text-folding>
               </div>
             </div>
           </div>
@@ -1016,11 +1016,11 @@
             <div class="chat-items">
               <div class="content-left-main img-text-type text-folding-box">
                 <!--
-                            <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" :disabled="true"></text-content>
+                            <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" :disabled="isHistory"></text-content>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true"></text-folding>
+                  :disabled="isHistory"></text-folding>
               </div>
             </div>
           </div>
@@ -1038,12 +1038,12 @@
                 'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
               }">
                 <!--
-                            <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
+                            <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :itemlist="item" :isWX="isWX"
-                  :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="true"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :itemlist="item" :isWX="isWX"
+                  :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="isHistory"
                   heightMax="autoHeight"></text-folding>
                 <hot-question :isQA="true"></hot-question>
                 <!--问题反馈 -->
@@ -1076,13 +1076,13 @@
                 'question-text': item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ',
               }">
                 <!--
-                            <text-content v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="true"></text-content>
+                            <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
                             <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
-                <text-folding v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
+                <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
-                  :disabled="true" heightMax="autoHeight"></text-folding>
+                  :disabled="isHistory" heightMax="autoHeight"></text-folding>
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
diff --git a/src/components/text-content.vue b/src/components/text-content.vue
index 353d45b..5c02e3d 100644
--- a/src/components/text-content.vue
+++ b/src/components/text-content.vue
@@ -49,6 +49,7 @@ const props = defineProps({
   disabled: { type: Boolean, default: false },
   heightMax: { type: String, default: '' },
   itemlist: { type: Object, default: () => ({}) },
+  isHistory: { type: Boolean, default: false },
 })
 
 const store = inject('appStore', null)
@@ -252,6 +253,23 @@ function handleURL(url, params) {
 function replacementRagEmoticon(str) {
   str = str || ''
   let res = str.replace(/\\n/gm, '<br/>')
+  // 历史消息里的内嵌跳转链接置为禁用态（与 text-folding 行为一致）
+  if (props.isHistory) {
+    if (res.indexOf('open-wx-web-button')) {
+      res = res.replace(/"open-wx-web-button"/g, '"open-wx-web-button-disable"')
+    } else if (res.indexOf('jump-web-button')) {
+      res = res.replace(/"jump-web-button"/g, '"jump-web-button-disable"')
+    } else if (res.indexOf('open-app-page-button')) {
+      res = res.replace(/"open-app-page-button"/g, '"open-app-page-button-disable"')
+    }
+    if (res.indexOf('open-wx-web')) {
+      res = res.replace(/"open-wx-web"/g, '"open-wx-web-disable"')
+    } else if (res.indexOf('jump-web')) {
+      res = res.replace(/"jump-web"/g, '"jump-web-disable"')
+    } else if (res.indexOf('open-app-page')) {
+      res = res.replace(/"open-app-page"/g, '"open-app-page-disable"')
+    }
+  }
   return emojiToImage(res)
 }
 
@@ -429,7 +447,6 @@ function manualAnswer(event, item) {
 }
 
 .answer-items[disabled] {
-  opacity: 0.5;
   cursor: not-allowed;
 }
 
diff --git a/src/components/text-folding.vue b/src/components/text-folding.vue
index cbab0c3..d493eb2 100644
--- a/src/components/text-folding.vue
+++ b/src/components/text-folding.vue
@@ -26,7 +26,7 @@
         "
       >
         <button
-          :class="hasClicked || disabled ? 'answer-items setGrey' : 'answer-items'"
+          :class="hasClicked ? 'answer-items setGrey' : 'answer-items'"
           v-for="(items, index) in intents"
           :key="index"
           :disabled="disabled"
@@ -531,7 +531,6 @@ function manualAnswer(event, item) {
 }
 
 .answer-items[disabled] {
-  opacity: 0.5;
   cursor: not-allowed;
 }
 

From b96bb94cb8ea9eddd735f4cb6ec7c0f991087142 Mon Sep 17 00:00:00 2001
From: jiangjunjie <jiangjunjie@sinosoft.com.cn>
Date: Mon, 28 Sep 2026 15:22:35 +0800
Subject: [PATCH 2/2] =?UTF-8?q?=E8=B0=83=E6=95=B4=E5=B8=AE=E5=BF=99?=
 =?UTF-8?q?=E5=BC=B9=E7=AA=97?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 src/components/chat-content.vue | 147 ++++++++++++--------------------
 src/components/chat-new.vue     |  16 ++++
 2 files changed, 71 insertions(+), 92 deletions(-)

diff --git a/src/components/chat-content.vue b/src/components/chat-content.vue
index fe4f5ba..24e1d0f 100644
--- a/src/components/chat-content.vue
+++ b/src/components/chat-content.vue
@@ -136,7 +136,7 @@
                   </div>
                 </div>
                 <!-- <div class="service-link-box before-top">
-                  <button class="service-link-btn" disabled="disabled" @click.stop="manualAnswer($event)">
+                  <button class="service-link-btn" :disabled="isHistory" @click.stop="manualAnswer($event)">
                     点击此处，连线人工客服
                   </button>
                 </div> -->
@@ -179,10 +179,10 @@
                 <!-- 2021/12 关爱版开启留言按钮, 隐藏95950000 95980000 95985000渠道留言按钮 -->
                 <div class="leave-message-btn"
                   v-if="!($nohxmessage || []).includes(source) && userInfo.blacklistFlag != '1'">
-                  <button class="answer-items" disabled="disabled" @click.stop="leaveMessageBtn($event)">
+                  <button class="answer-items" :disabled="isHistory" @click.stop="leaveMessageBtn($event)">
                     点击此处，给我们留言
                   </button>
-                  <!-- <button class="answer-items" disabled="disabled" @click.stop="exitMessage($event)">点击此处，退出人工</button> -->
+                  <!-- <button class="answer-items" :disabled="isHistory" @click.stop="exitMessage($event)">点击此处，退出人工</button> -->
                 </div>
               </div>
             </div>
@@ -205,7 +205,7 @@
                 <!-- 2021/12 关爱版开启留言按钮, 隐藏95950000 95980000 95985000渠道留言按钮 -->
                 <div class="leave-message-btn"
                   v-if="!($nohxmessage || []).includes(source) && userInfo.blacklistFlag != '1'">
-                  <button class="answer-items" disabled="disabled" @click.stop="leaveMessageBtn($event)">
+                  <button class="answer-items" :disabled="isHistory" @click.stop="leaveMessageBtn($event)">
                     点击此处，给我们留言
                   </button>
                 </div>
@@ -499,7 +499,7 @@
                   <div class="service-icon-tips" v-text="item.msgText"></div>
                 </div>
                 <!-- <div class="service-link-box before-top">
-                  <button class="service-link-btn" disabled="disabled" @click.stop="manualAnswer($event)">
+                  <button class="service-link-btn" :disabled="isHistory" @click.stop="manualAnswer($event)">
                     点击此处，连线人工客服
                   </button>
                 </div> -->
@@ -523,7 +523,7 @@
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="item.msgText"></div>
                             <div class="content-question-answer" v-if="item.intents && item.intents.length > 0" >
-                                <button class="answer-items" v-for="(items, index) in item.intents" :key="index" disabled="disabled" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
+                                <button class="answer-items" v-for="(items, index) in item.intents" :key="index" :disabled="isHistory" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
                             </div>
                             -->
 
@@ -568,18 +568,18 @@
                 <!--
                             <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" :itemlist="item" :disabled="isHistory"></text-content>
 
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">0101如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="manualAnswer($event)">进入人工服务</button>。</div> -->
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">0101如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="manualAnswer($event)">进入人工服务</button>。</div> -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
                   :disabled="isHistory"></text-folding>
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`">
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`">
                     <em class="help-button-icon"></em>有帮助
                   </button>
@@ -597,7 +597,7 @@
                         <div class="chat-name" v-if="item.seatNum && item.seatNum != '调度员'">{{item.seatNum}}</div>
                         <div class="content-left-main">
                             <div class="chat-left-txt" v-html="replacementRag(item.msgText)"></div>
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="manualAnswer($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="manualAnswer($event)">进入人工服务</button>。</div>
                         </div>
                     </div>
                 </div> -->
@@ -617,7 +617,7 @@
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
 
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -625,11 +625,11 @@
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`">
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`">
                     <em class="help-button-icon"></em>有帮助
                   </button>
@@ -651,9 +651,9 @@
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
                             <div class="content-question-answer" v-if="item.intents && item.intents.length > 0" >
-                                <button class="answer-items" disabled="disabled" v-for="(items, index) in item.intents" :key="index" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
+                                <button class="answer-items" :disabled="isHistory" v-for="(items, index) in item.intents" :key="index" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
                             </div>
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -676,9 +676,9 @@
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRagEmoticon(item.msgText)"></div>
                             <div class="content-question-answer" v-if="item.intents && item.intents.length > 0" >
-                                <button class="answer-items" disabled="disabled" v-for="(items, index) in item.intents" :key="index" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
+                                <button class="answer-items" :disabled="isHistory" v-for="(items, index) in item.intents" :key="index" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
                             </div>
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
                   :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -699,7 +699,7 @@
               <div class="content-left-main img-text-type text-folding-box">
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -728,9 +728,9 @@
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRagEmoticon(item.msgText)"></div>
                             <div class="content-question-answer" v-if="item.intents && item.intents.length > 0" >
-                                <button class="answer-items" disabled="disabled" v-for="(items, index) in item.intents" :key="index" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
+                                <button class="answer-items" :disabled="isHistory" v-for="(items, index) in item.intents" :key="index" @click.stop="richCallAnswer(items.intent)">{{items.intent}}</button>
                             </div>
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="item.msgText" :intents="item.intents" :itemlist="item"
                   :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="isHistory"
@@ -755,7 +755,7 @@
                 <!--
                             <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -763,11 +763,11 @@
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`">
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`">
                     <em class="help-button-icon"></em>有帮助
                   </button>
@@ -792,7 +792,7 @@
                 <!--
                             <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -800,11 +800,11 @@
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`">
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`">
                     <em class="help-button-icon"></em>有帮助
                   </button>
@@ -853,11 +853,11 @@
                   :itemlist="item" />
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ' && item.specialData">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`">
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`">
                     <em class="help-button-icon"></em>有帮助
                   </button>
@@ -879,7 +879,7 @@
               <div class="content-left-main img-text-type text-folding-box">
                 <!--
                             <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replacementRag(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -1040,7 +1040,7 @@
                 <!--
                             <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :itemlist="item" :isWX="isWX"
                   :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum" :disabled="isHistory"
@@ -1049,11 +1049,11 @@
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`">
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`">
                     <em class="help-button-icon"></em>有帮助
                   </button>
@@ -1078,7 +1078,7 @@
                 <!--
                             <text-content :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents" heightMax="autoHeight" :disabled="isHistory"></text-content>
 
-                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
+                            <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory" @click.stop="connectionArtificial($event)">进入人工服务</button>。</div>
                             -->
                 <text-folding :isHistory="isHistory" v-if="item.msgText" :introduce="replaceALabel(item.msgText)" :intents="item.intents"
                   :itemlist="item" :isWX="isWX" :tokenExist="tokenExist" :lostChatInfoNum="lostChatInfoNum"
@@ -1086,11 +1086,11 @@
                 <!--问题反馈 -->
                 <div class="help-button-box flex flex-align-center before-top"
                   v-if="item.cmd != 'RGFWHS' && item.cmd != 'QXRGPJ'">
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(2, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(2, item, $event)"
                     :data-ref="`u_${item.timestamp}`">
                     <em class="help-button-icon"></em>没有帮助
                   </button>
-                  <button class="help-button-item" disabled="disabled" @click.stop="appraise(1, item, $event)"
+                  <button class="help-button-item" :disabled="isHistory" @click.stop="appraise(1, item, $event)"
                     :data-ref="`r_${item.timestamp}`">
                     <em class="help-button-icon"></em>有帮助
                   </button>
@@ -1112,7 +1112,7 @@
               <div class="content-left-main">
                 <div class="chat-left-txt connectionArtificial" v-html="replacementRag(item.msgText)"></div>
                 <!-- <div class="question-answer-help" v-if="item.cmd && item.cmd == 'RGFWHS'">
-                  如需更多帮助，请点击<button class="answer-help-btn" disabled="disabled"
+                  如需更多帮助，请点击<button class="answer-help-btn" :disabled="isHistory"
                     @click.stop="connectionArtificial($event)">
                     进入人工服务</button>。
                 </div> -->
@@ -1963,62 +1963,25 @@ export default {
       // console.log(item, type);
     },
     //评价接口
-    appraise(evaluation, item, event) {
-      //evaluation  1为有帮助  2没有帮助
-      let current = event.currentTarget;
-      let settled = event.currentTarget.parentNode.children[1]; //有帮助
-      let unsettled = event.currentTarget.parentNode.children[0]; //没有帮助
-
-      let param = {
-        fromFlag: 1,
-        userId: this.userId,
-        sessionId: this.sessionId,
-        source: this.source,
-        qaId: item.qaId,
-        evaluation: evaluation,
-        reqAndResType: "3",
-        timestamp: new Date().valueOf(),
-      };
-
-      current.disabled = true;
-      //this.set_sendLoading(true);
-      // 满意度调查系统需求
-      this.savePaperResult(param)
-        .then((res) => { })
-        .catch((err) => {
-          console.log(err);
-        });
-
-      this.$post("evaluation/evaluateAnswer", param)
-        .then((res) => {
-          //this.set_sendLoading(false);
-          // console.log("评价接口==", res)
-          if (res.code && res.code != 0) {
-            showToast(res.msg);
-
-            current.disabled = false;
-            return;
-          }
-
-          // 禁掉按钮
-          current.disabled = true;
-          current.classList.add("active");
-          if (current.innerText === "有帮助") {
-            unsettled.disabled = true;
-          } else if (current.innerText === "没有帮助") {
-            settled.disabled = true;
-          }
-
-          this.set_chatList(res.data);
-          this.scrollTopBody();
-
-          //评价返回数据
-        })
-        .catch((error) => {
-          current.disabled = false;
-          console.log(error);
-        });
-    },
+     appraise(evaluation, item, event) {
+       //evaluation  1为有帮助  2没有帮助
+       // 基础评价数据交给 appraise-popup 弹窗：提交/关闭时统一落库并置灰按钮
+       let current = event.currentTarget;
+
+       let baseHandle = {
+         fromFlag: 1,
+         userId: this.userId,
+         sessionId: this.sessionId,
+         source: this.source,
+         qaId: item.qaId,
+         evaluation: evaluation,
+         reqAndResType: "3",
+         timestamp: new Date().valueOf(),
+         event: current,
+       };
+
+       this.$emit("handleAppraise", true, baseHandle);
+     },
     //留言
     leaveMessageBtn(event) {
       let current = event.currentTarget;
diff --git a/src/components/chat-new.vue b/src/components/chat-new.vue
index 640d955..f551370 100644
--- a/src/components/chat-new.vue
+++ b/src/components/chat-new.vue
@@ -10,6 +10,7 @@ import hotQuestionNew from '@/components/hot-question-new.vue'
 import welcomes from '@/components/welcomes.vue'
 import abstract from '@/components/abstract.vue'
 import chatContent from '@/components/chat-content.vue'
+import appraisePopup from '@/components/appraise-popup.vue'
 import DynamicImage from '@/components/common/DynamicImage.vue'
 import bussinessHandle from '@/components/business-handle.vue'
 import imageService from '@/utils/imageService'
@@ -41,6 +42,13 @@ const sessionId = inject('sessionId', ref(''))
 const userId = inject('userId', ref(''))
 const isLostMessage = inject('isLostMessage', ref(null))
 const mainContainerRef = ref(null)
+const appraiseShow = ref(false) // 有帮助/没帮助评价弹层
+const baseHandle = ref('') // 评价弹层基础数据（含被点按钮 event）
+
+function appraiseIsClose(val, param) {
+  appraiseShow.value = val
+  baseHandle.value = param || ''
+}
 
 // 参考 liics/chat-main 的 tokenExist：token 获取成功后才渲染聊天主内容
 
@@ -518,16 +526,24 @@ watch(
         :isWX="isWX"
         :tokenExist="tokenExist"
         :lostChatInfoNum="lostChatInfoNum"
+        @handleAppraise="appraiseIsClose"
       />
     </div>
     <div class="chat-footer">
       <footer-bar v-if="tokenExist" :tokenExist="tokenExist" />
     </div>
     <bussinessHandle :businessHandleInfo="store.businessHandleInfo" ref="businessHandleRef" />
+    <van-overlay :show="appraiseShow" z-index="10" class-name="appraise-popup-box" duration="0.2">
+      <appraise-popup v-if="appraiseShow" @handleAppraiseClose="appraiseIsClose"
+        :baseHandle="baseHandle"></appraise-popup>
+    </van-overlay>
   </div>
 </template>
 <style lang="scss" scoped>
 @import '@/assets/style/common.css';
+.van-overlay.appraise-popup-box {
+  background: rgba(0, 0, 0, 0.5) !important;
+}
 .chat-new {
   width: 100vw;
   height: 100vh;